Updated: October 2017
1 – ORDERS RECORDING
Any order automatically and unreservedly implies the Customer's acceptance of these general terms and conditions of sale and their waiver of any stipulations specified in their order forms which are incompatible with them.
2- UNIT PRICES
The prices of the goods are those in effect on the day the order is placed. They are quoted in euros and calculated excluding taxes. Consequently, they will be increased by the VAT rate and shipping costs (if applicable) on the day the order is placed.
Our product prices are subject to change without notice. When invoicing for delivered products, unit prices are determined for each order received. These prices vary according to the quantities ordered.
3 – DELIVERY CONDITIONS
National deliveries:
– For any order with a net value excluding taxes of less than 1,000 euros, deliveries are understood to be ex-factory, in standard packaging. The materials travel exclusively at the buyer's risk and peril, who is responsible for any dispute with the carrier.
– Prices are understood to include postage for any order delivered in mainland France, in one go, with a net value excluding tax of at least 1,000 euros.
– Express or courier packages are sent at the recipient’s expense, unless otherwise agreed.
International and French overseas departments and territories deliveries:
– For export, prices are ex-works: administration fees, customs and insurance are the responsibility of the customer.
RAMO's acceptance of free delivery does not entail any transfer of liability.
RAMO reserves the right to make partial deliveries with corresponding invoicing.
RAMO reserves the right to make partial deliveries with corresponding invoicing.
4 – PAYMENT CONDITIONS
Our invoices are payable in cash, unless otherwise agreed, and without discount. Any request for payment by installments requires the opening of an account by RAMO, which is free to refuse, reduce, or terminate it at any time without notice and without reason. Payment of recurring invoices cannot exceed 30 days net without discount.
5 – LATE PAYMENT – CALCULATION OF PENALTIES
In the event of total or partial non-payment of the goods delivered on the due date of the price, the buyer shall pay RAMO a late payment penalty equal to three times the legal interest rate. The legal interest rate used will be that in force on the day of delivery of the goods.
This penalty will be calculated on the amount including tax of the sum remaining due, and will run from the due date of the price without any formal notice being necessary.
In addition to late payment compensation, any sum, including the deposit, not paid on its due date will automatically result in the payment of a fixed compensation of 40 euros due for recovery costs (articles 441-6, I paragraph 12 and D. 441-5 of the Commercial Code).
6 – RESERVATION OF OWNERSHIP
We reserve ownership of our goods until full payment of their price, principal and accessories, in application of Law n°80-335 of May 12, 1980
If within fifteen days following the implementation of the "Late Payment" clause, the buyer has not paid the amounts still due, the sale will be automatically cancelled and may give rise to the allocation of damages to the benefit of RAMO. In this alternative and notwithstanding any other provision to the contrary, all sums paid to us as a deposit for order confirmation, by draft or other means, will be allocated to us as a fixed compensation for cancellation of the order, even in the event that the delivered goods are returned in full and in the condition they were in upon delivery.
If the buyer is subject to receivership or liquidation, RAMO reserves the right to claim, within the framework of the collective procedure, the goods sold and remaining unpaid.
7 – QUALITY RECEPTION
The receipt of the compliant quality, possibly desired, is always carried out in our production workshops at the expense of our customers. If it has not been exercised and specified in the order, it is considered to have been carried out without any costs of any kind.
8 – COMPLAINT
Any complaint relating to our deliveries must be submitted within a maximum of eight days from receipt of our goods, by registered letter with acknowledgment of receipt.
9 – WARRANTY
Our equipment comes with a five-year full warranty (parts and labor) that begins on the date of first delivery. This warranty applies to equipment delivered to and collected from our workshops, with no shipping or packaging costs incurred.
Consequently, any operating defect resulting from a design, material or manufacturing fault gives rise, within a reasonable time, to reimbursement, exchange or repair, free of charge, of products recognized as defective.
The guarantee cannot, under any circumstances, give rise to the payment of any compensation.
It does not cover defects resulting from failure to comply with the instructions for use, from a cause external to the equipment (poor power supply or electrical installation, power surge, lightning, etc.) or any modifications or interventions by the customer or a third party, without our agreement.
RAMO's liability will be limited to the amount of the disputed order.
The parties agree to exclude any other compensation of any nature and in particular to exclude compensation for any damage which would be the direct or indirect consequence of an order, such as commercial damage, loss of customers, loss of order, any commercial disruption, loss of profit or loss of brand image.
10 – DISPUTE
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.
In the absence of an amicable resolution, the dispute will be brought before the Paris Commercial Court, which has sole jurisdiction.